At Mixebikes LLC, we are committed to customer satisfaction and product quality. This Returns Policy explains your rights and our procedures regarding cancellations, returns, refunds, and exchanges.
Right to Cancel an Order
You may cancel an order within 14 days of receiving your goods by notifying Mixebikes LLC of your decision to cancel through a clear written statement sent via email or WhatsApp.
The right to cancel does not apply to:
This does not affect your rights where goods are faulty, defective, or not as described.
To meet the cancellation deadline, you must notify us before the 14-day period expires.
Return Eligibility
To be eligible for a return:
The product must be unused
It must be in original packaging
It must be in the same condition as received
Returned items that show signs of use, damage, mishandling, or improper packaging may be subject to a reduction in refund value or refusal.
Return Shipping
If you choose to cancel an order, the goods must be returned to Mixebikes LLC within 14 days of your cancellation notice.
Return shipping costs are the responsibility of the customer.
Mixebikes LLC reserves the right to deduct any loss in value resulting from damage, misuse, or handling beyond what is necessary to inspect the goods.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Exchanges
If you wish to exchange a product, please clearly state this in your return request.
All exchanges are subject to product availability.
Order Cancellations Before Shipment
Orders may be canceled prior to shipment.
Once an order has shipped, the standard return process applies.
In-Store Purchases
All in-store purchases are considered final.
Faulty or Defective Goods
Returns or cancellations for used or opened goods will only be accepted if the items are faulty, defective, or not as described.
Customers must notify Mixebikes LLC immediately and provide photographic or video evidence of the issue.
All goods should be thoroughly inspected before acceptance or use. Goods that have been used or taken into operation are deemed accepted unless a manufacturing defect is proven.
Contact Information
For return requests, cancellations, or assistance, please contact our customer service team:
